HTC Year 2007 Q4 Customer Satisfaction Survey   
 

Thank you for choosing HTC, we appreciate you taking the time to complete this customer satisfaction survey.

 

  
 
 
1
A. HTC Overall Service Satisfaction

1.How would you rate our overall service quality?(*Required)  





       
2
B. After Sales Service

HTC Call Center Services.
Have you ever used our hotline service?Yes > please continue to question #2
No > please go to question #4

2. How do you rate the attitude of our call center agent (friendliness, courtesy and promptness)?  





       
3
3. How would you rate the call center agent's knowledge about technical issues and the efficiency of our call center agent in resolving your issue?  





       
4
HTC Repair Services

4. How long is a reasonable repair time?(*Required)  
       
5
Have you ever used our repair service?
Yes > please continue to question #5
No > please go to question #9
5. From your latest repair experience, how long did it take before the repaired device was returned to you?  
       
6
6. In regards to your answer in question 5, how satisfied were you with the repair time?  





       
7
7. How do you rate the attitude of the customer service representatives in our repair center (friendliness, courtesy and promptness)?(*Required)  





       
8
8. How would you rate the repair center staff's knowledge about technical issues and the efficiency of our repair center staff in resolving your issue?(*Required)  





       
9
C. Product Quality Satisfaction

9. Are you satisfied with the product quality?(*Required)  






       
10
D. HTC Web-Site Support Satisfaction

10. Please select the three most important areas or expectations for developing future functionality or services.
(*Required)【*Multiple selection】  







       
11
E. Others

11. Would you recommend our product and services to others?(*Required)  

       
12
12.Do you want to receive further questions via e-mail and/or phone?  

       
13
13.What is your country of residence?(*Required)  
       
14
14.What is you product IMEI number？(On your phone, dial *#06# and then press Send. The IMEI number will appear onscreen.)  
       
15
15.Please list down the HTC devices that you own  
       
     
  Personal Information  
   
Name:
Telephone number:
E-mail:
Gender:
Date of Birthday: e.g. 1975/10/10